Frequently Asked Questions

Each product has its own recommended directions for use. Please read the product packaging carefully and follow the recommended amount.

For Biotin Gummies, adults should take 2 gummies daily and chew thoroughly. Do not exceed the recommended daily intake.

Everyone's experience is different. Results can vary depending on individual factors, lifestyle, consistency and the product being used.

Consistent use is important as part of your regular beauty and wellness routine.

Everyone's skin and scalp can respond differently, particularly to botanical and active ingredients.

If you have sensitive skin, a sensitive scalp, allergies or a history of reactions to cosmetic products, we recommend carrying out a small patch test before first use.

If you have a diagnosed skin or scalp condition, or are unsure whether a product is suitable for you, please speak with a healthcare professional before use.

Pregnancy and breastfeeding can change how your body and skin respond to certain ingredients.

We recommend consulting your doctor, midwife or pharmacist before using TIBB & CO. products or supplements during pregnancy or while breastfeeding.

Natural does not automatically mean suitable for use during pregnancy.

Discontinue use immediately if you experience irritation, redness, itching, burning, swelling or any other unexpected reaction.

For topical products, gently remove or rinse away the product where appropriate and avoid further use.

If symptoms persist, worsen or you are concerned, seek advice from a pharmacist, GP or other qualified healthcare professional.

No. Our products are designed to complement a balanced lifestyle and should not be considered a replacement for a varied and balanced diet or healthy lifestyle.

We're always happy to help.

You can contact our customer support team at:

tibbandco.support@gmail.com

We aim to respond within 1–2 business days.

Please contact us as soon as possible if your order arrives damaged, faulty or incorrect.

Our support team will review the issue and advise you on the next steps.

Please refer to our Returns & Refunds Policy for full information regarding cancellations, returns, refunds and your statutory consumer rights.

If you have any questions that aren't answered here, please contact us at tibbandco.support@gmail.com.

TIBB & CO. is a purposeful hair and beauty wellness brand focused on supporting the appearance and condition of hair, lashes, skin and nails.

Our collection is thoughtfully developed around natural ingredients, traditional botanical knowledge and modern science.

TIBB & CO. was created with purpose. Our formulations bring together carefully selected ingredients, natural botanical knowledge and modern scientific understanding.

The brand was also shaped by the founder's personal experience with hair loss and her professional experience in the hair industry.

Yes. Our products are designed for both men and women.

Please follow the recommended directions and product-specific guidance before use.

Our hair-focused products are designed to be suitable for a wide range of hair types and textures.

Please follow the individual product instructions, as usage may vary depending on the product.

Yes. Our products are developed with halal suitability in mind.

Yes. Our products are vegan.

Lash Serum: Spain
Hair Care Oil: India
Biotin Gummies: China

Our products are developed for distribution in the UK and internationally.

We currently deliver throughout the UK and offer international delivery to selected destinations.

Available delivery options and destinations will be shown at checkout.

UK orders are generally expected to arrive within 2–5 business days via standard mail.

International delivery times may vary depending on the destination and selected shipping service.

UK standard delivery is currently £5.

The applicable delivery cost will be displayed at checkout before you complete your purchase.

International delivery charges may vary depending on the destination and shipping option selected.